Refund and Returns Policy
Last updated: October 16, 2026
30-Day Return Window
Customers may request a return within 30 calendar days after confirmed delivery. Items must be unused, unworn, unwashed and returned in their original packaging with all labels, accessories and documentation. Helmets must not have been used on a ride and must be free of marks, odors, hair or signs of wear.
How to Start a Return
Email info@jlnmotogear.com with your order number, the item you wish to return and the reason for your return. Please wait for return authorization and the correct return shipping address before sending your item. Returns sent without authorization may be delayed or refused.
Refund Amount: What You Will Receive
For approved returns that meet the conditions above, you will receive a refund of 100% of the purchase price actually paid for the returned item, including applicable sales tax. If a discount was applied, the refund is based on the discounted amount paid, not the original list price. For a partial order return, only the returned item and its applicable sales tax will be refunded.
We do not charge a restocking fee or a refund processing fee.
Original Shipping and Return Shipping Costs
- Preference or size-related returns: Original shipping charges, if any, are non-refundable. Customers are responsible for return shipping costs.
- Damaged, defective or incorrect items: We cover return shipping by providing a prepaid return label. When a refund is approved, we refund the price paid for the affected item, its applicable sales tax and any original shipping charge attributable to that item. If the entire order is returned because of our error, the full original shipping charge is refunded.
- Orders shipped free of charge: We do not deduct our original outbound shipping cost from your item refund or retroactively charge shipping because a return brings your order below the free-shipping threshold.
Refund Method and Timing
After we receive and inspect your return, we will notify you by email whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days after inspection. Refunds are monetary refunds to that payment method, not store credit. Your bank or card issuer may require additional time to post the credit to your account.
If your refund has not appeared after the stated processing period and your bank’s posting time, contact info@jlnmotogear.com with your order number so we can check its status.
Damaged, Defective or Incorrect Orders
Please contact us within 7 days of delivery with photographs of the item and packaging so we can resolve the issue promptly. Keep the item and packaging until we provide instructions. We will arrange a replacement or an approved refund, as appropriate. The unused-item requirements above do not prevent a return for an item that arrived damaged, defective or incorrect.
Non-Returnable Items
Items clearly marked as final sale before purchase and gift cards are non-returnable, except for damaged, defective or incorrect items or where otherwise required by law. This policy does not limit any rights you may have under applicable law.